How do I cancel my booking?
It’s easy to cancel a booking, however please check the cancellation policy* on the Service page to see if you will be eligible for a refund.
Guide for Cancellations
- Sign into myTOM.io
- Go to your Bookings page
- Select your Booking
- VIEW SERVICE to review the cancellation policy or select CANCEL BOOKING
Please contact our Client Services team if you have any queries or require any further support.
*Please also note that cancellation fees will be charged at 3% of the original service cost to cover Stripe and TOM platform fees.
- Original Service Cost = £100
- Cancellation fee = £3.00
- Your Refund = £97.00