It’s easy to cancel a booking, however please check the cancellation policy* on the Service page to see if you will be eligible for a refund.

Guide for Cancellations

  1. Sign into
  2. Go to your Bookings page
  3. Select your Booking
  4. VIEW SERVICE to review the cancellation policy or select CANCEL BOOKING

Please contact our Client Services team if you have any queries or require any further support.

*Please also note that cancellation fees will be charged at 3% of the original service cost to cover Stripe and TOM platform fees.


  • Original Service Cost = £100
  • Cancellation fee = £3.00
  • Your Refund =  £97.00