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How to Delete a Published Service

Your ability to delete a published service from your myTOM dashboard depends on whether you have received any bookings¬† in order that we can help you manage any cancellations and refunds with your customers.   Deleting a Service that does…

How To Amend Attendees and Price

Unfortunately it is not possible to change the price or number of attendees on a published service to prevent any errors and complications that may occur if your amends coincided with a customer completing a booking. However, you do have…

Why does myTOM use Stripe?

Why does myTOM require a Stripe account for Practitioners? In order to make the payment mechanism as easy to use for both users and practitioners, TOM opted to use Stripe on the myTOM platform for a number of reasons: Customers…

How to Create a Unique URL

Creating a unique URL is important not just for SEO purposes (so people can find you organically on search engines like Google) but also in order for you to share your profile and service with a friendly and readable URL….

Service Creation Guide

View our Service Creation Guide You’ll find tips on everything you need to know to make your service desirable to customer! Creating Your Service Editing Your Service Describing Your Service Description & Logo Price, Attendees & Keywords Images Location Date…

How to Create my Business Profile

To create an awesome profile that will attract your clients we recommend using our Profile Creation Guide You’ll find tips on: Logging in to Your Account Personalise Your Web Address Your Stripe Account Your Business Profile Page Name, Address &…

I haven’t received my verification email

We’re sorry that’s annoying! Firstly, please check your junk or spam folders. If you still haven’t received the email, you can log in to the platform and click the resend link.         Please feel free to drop…

How do I Create a Stripe Account?

You only have to create a Stripe account once and this will allow TOM to automatically send you any payments for services automatically through the platform. Instructions for Connecting/Amending your Stripe Account. Sign in to your myTOM.io account From your…

How do I cancel my booking?

It’s easy to cancel a booking, however please check the cancellation policy* on the Service page to see if you will be eligible for a refund. Guide for Cancellations Sign into myTOM.io Go to your Bookings page Select your Booking…