Do you provide refunds?
Yes we do!
You are entitled to a refund should you cancel a Service booked, however there is a time period before the Start Date of the Service, in which a Practitioner may choose not to provide a refund.
Refunds are based on the Practitioner’s cancellation policy for their Service and you should read this carefully before booking. The Practitioner can select not to offer a refund if a cancellation is made thirty (30), seven (7), two (2) or zero (0) days before the Service occurs.
Refunds are processed onto the original payment card used via Stripe. All cancellations are subject to a 3% cancellation fee to cover transaction and administration costs.
For example, if your original service cost £100, you would be refunded £97 less the 3% cancellation fee.
Refund processing time
Refunds are processed automatically by Stripe however they usually take 5-10 working days to appear on your bank statement.
Queries and cancellation requests
If you have any queries or require support on this please contact us here with full details of the related booking.
Should you wish to dispute a cancellation request, we will review and advise on a case-by-case basis.